Show All Answers

1. Do I need a recreation card to participate in a program at a Recreation Center

Yes. Anyone that participates in a City of Dallas recreation program must purchase a recreation card.

2. Can I register online for my recreation card?

Current pass holders may renew their recreation cards online.  New customers must purchase their FIRST Recreation Card at a recreation center.  Visit our online registration page to renew your recreation card. 

online registration page

3. What if I need to cancel my recreation card?

Unfortunately, we do not offer refunds for the purchase of recreation cards.

4. How do I register for a program?

Registration for programs can be done at the Recreation Center. Some classes offer online registration as well.

5. What is your refund policy for course cancellations?

See our refund procedures for full details on obtaining a refund. refund procedures

6. What is the Park and Recreation's liability policy?

By purchasing a City of Dallas Recreation Card and Fitness Pass you are agreeing to indemnify and hold harmless the city from any and all liabilities, claims, demands, injuries (including death), or damages, including court costs and attorney’s fees and expenses, which may occur to yourself, other participants, and third-persons as a result of your participation in the activity, including injuries sustained as a result of the sole, joint, or concurrent negligence, negligence per se, statutory fault, or strict liability of the city

7. What is the Park and Recreation's photo usage policy?

By accessing our facilities or participating in our programs you expressly give and grant to the City of Dallas (hereafter referred to as “CITY”) the unqualified right, privilege, and permission to reproduce, publish, and circulate in every manner or form (including radio, television, newspapers, magazines, and the internet) video tapes, films, photographs, transparencies, and other images and likenesses of you, your child(ren), family, and/or property and audio recordings of your and their voices (collectively referred to as “video and audio recordings”), and you hereby grant, assign and transfer to the CITY all rights and interest therein at no charge. You specifically authorize and empower the CITY to cause any such video and audio recordings, to be copyrighted or in any other manner to be legally registered in the name of the CITY. You, for yourself, your family, your child(ren), your heirs, executors, administrators and assigns, hereby release, and discharge the CITY from any and all claims of any kind due to the use of such video and audio recordings, including all claims for damages or injunctive relief for libel, slander and invasion of the right of privacy.